Making Calls
How do I get a CTalk phone?
You can download CTalk for free here. To sign up all you need is an internet connection. To make calls you need a valid credit card. Click here to sign up.
How do I make a call using CTalk?
To call any number (local or international, landline or mobile) first enter either 00 or 0011, then enter the country code, then the area code and finally the number you are calling.
Many countries have special numbers like, 1800 or 1300. Please treat these as international numbers e.g., 0011 61 1800xxxx
How do I change the volume on CTalk?
The sliding volume controls on the bottom left and right of CTalk will increase and decrease the volume of the speaker and microphone.
Can anyone call me on my CTalk phone?
Not at the moment. We hope to be able to offer this service in the future.
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Will my firewall block CTalk?
Most software firewalls will inform you the first time CTalk tries to access the internet. If you tell the firewall to always permit CTalk to access the Internet, you should be fine. If you find that CTalk is being blocked, please email our helpdesk staff at info@concerotalk.com.
How can I make Conference calls?
To make a conference call:
- First establish a call to the first person then click on the Conference button in the Call Window. On the left you will see a list of people in your Contact List, while on the right is a list of those already in the Conference.
- Select one or more people from the left side then click Add>> to more their manes to the right. If the person is not already in your list you can enter their phone number at the bottom of the window.
- Pressing the Update Call button will return you to the main window and dial any added Conference Participants. As soon as they answer, they will join the call. When you return to the main window you’ll see that the Call Window has been updated with the new Conference participants.
- Pressing the End Call button will end the Conference and hang up on all callers. You can remove a participant from the conference using the management window – in much the same way as adding people. You can also right-click on a Conference participant and choose to either hang up on the caller or disconnect them from the current conference. Selecting to disconnect will not hang up on the caller, but instead remove them from the current Conference and place them on hold.
How can I make simultaneous calls?
You can make multiple calls at once. Each call will have its own Call Window.
You can start a new call by dialing another number while one call is already in progress.
Only one call can be active at any one time. When you start a new call, the current call is automatically put on hold. You can switch between calls using the Resume button.
When multiple calls are in progress, you can merge class into a Conference by right-clicking on the contact in your Contact List and selecting Merge Call.
You can have multiple calls and/or multiple Conferences running at the same time! You can also drag-and-drop Contacts between Call Windows for easy conferencing.
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